Question 1

How do I create my ProfitFlow account?

Accepted Answer

Choose Create Account and continue to the official ProfitFlow application. Use contact details you can access for future account recovery.

Question 2

What should I configure first?

Accepted Answer

Start with your business profile and preferences, then add product categories and opening stock before recording sales.

Question 3

Where do I sign in?

Accepted Answer

Use the Login link on this website, then choose Open ProfitFlow Web App to continue to the official application.

Question 4

I forgot my password. What should I do?

Accepted Answer

Open the official application, choose Forgot Password, and follow the instructions sent to your registered email address.

Question 5

How do I record a completed sale?

Accepted Answer

Add the products and quantities, confirm the payment details, then complete the sale so ProfitFlow can update the related records.

Question 6

What is the difference between an invoice and a receipt?

Accepted Answer

An invoice is a document showing money that remains partially or fully unpaid. A receipt is proof that payment has been completed.

Question 7

Can I use barcodes with my products?

Accepted Answer

Yes. Add the product barcode while creating or updating its inventory record.

Question 8

How do I correct a stock count?

Accepted Answer

Use an inventory adjustment, enter the correct quantity, and record a clear reason for the change.

Question 9

What customer information can I record?

Accepted Answer

You can maintain the customer details and transaction information available in your ProfitFlow account. Collect only information your business is authorized to use.

Question 10

How do supplier records help?

Accepted Answer

Supplier records help keep contact and purchasing context connected to the products and stock your business manages.

Question 11

Can employees have different responsibilities?

Accepted Answer

Use the access and employee controls available in your account to reflect each person's responsibilities, and remove access when it is no longer needed.

Question 12

How should I record an expense?

Accepted Answer

Enter the amount, category, date, and a useful description. Attach supporting information where that feature is available.

Question 13

Why might a report differ from my notes?

Accepted Answer

Check the selected date range, filters, payment status, and whether all relevant sales, expenses, or adjustments were recorded.

Question 14

When should I issue an invoice?

Accepted Answer

Use an invoice when money remains partially or fully unpaid. Issue a receipt after payment has been completed.

Question 15

How are credit sales tracked?

Accepted Answer

Record the sale with the unpaid balance and customer information so later payments can be applied to the outstanding amount.

Question 16

How do installment payments affect the balance?

Accepted Answer

Each completed installment reduces the amount outstanding. The sale remains partially unpaid until the full agreed amount is received.

Question 17

How long is the free trial?

Accepted Answer

Eligible new accounts can receive a 14-day free trial. The application shows the current plan and payment options.

Question 18

How do I renew my subscription?

Accepted Answer

Open subscription settings in the ProfitFlow application, review the available plan, select a supported payment method, and confirm the renewal.

Question 19

What should I do when data is not synchronizing?

Accepted Answer

Confirm that your connection is stable, keep ProfitFlow open briefly, and retry. If pending changes remain, contact support with the affected device and approximate time.

Question 20

Why am I not receiving notifications?

Accepted Answer

Check the notification settings in ProfitFlow and your device, confirm that permissions are enabled, and verify that connectivity is available.

Question 21

What should I do when data is not synchronizing?

Accepted Answer

Confirm that your connection is stable, keep ProfitFlow open briefly, and retry. If pending changes remain, contact support with the affected device and approximate time.

Question 22

What details should I send to support?

Accepted Answer

Describe what you expected, what happened, the affected device, and the approximate time. Do not send passwords or full payment credentials.

Question 23

How can I request account deletion?

Accepted Answer

Follow the verified request steps on the Data Deletion page. You can contact support by email or WhatsApp and may be asked to confirm your identity and authority.

Question 24

Does uninstalling the app delete my account?

Accepted Answer

No. Removing the app from a device does not delete your ProfitFlow account or associated cloud data.

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